bdjeli Responsible Gaming —
Keep the fun, keep the control
Gaming is entertainment. bdjeli believes the safety and wellbeing of every player is the top priority. Our responsible gaming tools and guidelines help ensure a safe and enjoyable experience for you.
Our Commitment: Safe and Enjoyable Gaming
bdjeli operates as an entertainment platform for players in Bangladesh. We believe responsible gaming is built on three pillars: awareness, control and support. Online gaming means fun and excitement, but it should never become a burden on daily life — ensuring that is our goal.
Our platform offers multiple responsible gaming tools including deposit limits, self-exclusion and time-out. On this page you will learn how to use them, how to recognise warning signs, and how to get help when needed.
Key Responsible Gaming Tools
bdjeli provides several effective tools to help you stay in control of your gaming experience.
Deposit Limit
Set a maximum deposit amount for each day, week or month. Once a limit is set it cannot be exceeded — this is the most direct way to protect your budget. Reducing a limit takes effect immediately; increasing one is subject to a cooling-off period.
Time-Out
Want to take a break for a set period? Set a time-out from 24 hours up to 6 weeks. During this time no bets or deposits can be made from your account. Once the break is over, you decide for yourself whether to play again.
Self-Exclusion
If you need a longer break, choose self-exclusion. You can keep your account closed from 6 months up to permanently. During this time the account cannot be reactivated. This is the most effective step for those who are struggling to control their gaming.
Session Time Limit
Set a session time limit to control how long you play in one go. When the set time is reached, the system will automatically alert you and ask you to take a break. Avoiding long sessions is important for mental wellbeing.
Activity History
View a complete history of your bets, wins, losses and deposits. Understanding your own patterns helps you make responsible decisions. Review the data and judge for yourself whether gaming is bringing you enjoyment or causing stress.
24/7 Support
If you are ever concerned about your gaming, contact our live chat support. Our Bengali-speaking team is always ready — especially to help with responsible gaming issues. Do not face it alone; reach out to us for help.
Protection Tools and Limits at a Glance
Choose any tool that suits your needs. Contact our live chat if you want to know more about a specific tool.
| Tool Name | Duration | Time to Take Effect | Cancel / Change |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Reducing is immediate | 24-hour wait to increase |
| Time-Out | 24 hours — 6 weeks | Immediate | Reactivates after period ends |
| Self-Exclusion | 6 months — Permanent | Immediate | Cannot be cancelled during the period |
| Session Limit | Per session | Immediate | Can be changed at any time |
| Loss Limit | Daily / Weekly / Monthly | Immediate | 24-hour wait to increase |
Recognise the Warning Signs
When gaming goes beyond entertainment, certain signs appear. If you notice any of the following in yourself or a loved one, take action right away.
- Placing more bets to try to win back lost money
- Neglecting family, friends or work because of gaming
- Trying to stop betting but failing
- Gaming with borrowed money or by spending your savings
- Lying to or hiding things from family about gaming
- Only feeling good when thinking about gaming, otherwise feeling irritable or anxious
- Using money set aside for daily expenses on gaming
- Losing focus on sleep, food or work and spending too much time gaming
How to Activate Self-Exclusion
In just a few steps you can temporarily or long-term close your own account.
Log in to your account
Log in to your account on bdjeli and go to your profile settings. Look for the "Responsible Gaming" option.
Choose self-exclusion
Select "Self-Exclusion" from the tools list. Choose your preferred duration — 6 months, 1 year, 2 years or permanent.
Confirm
Confirm your decision. Once activated it cannot be cancelled during the period — this is intentional so that a decision cannot be reversed in an emotional moment.
Get support
After activating self-exclusion, contact our live chat. We will be there for you and can connect you with professional support if needed.
Age 21+ Verification and Minor Protection
Age Verification Process
bdjeli follows a strict age verification policy. Identity documents are verified at account creation and before large withdrawals. Only those aged 21 or older can use the full service.
Family Protection
If there are minor family members in your household, use parental control software on your devices. Never share your account password. If you have any suspicion, let us know right away.
It is our responsibility to comply with regulations related to online gaming in Bangladesh. We believe creating a safe environment is not just a legal obligation — it is an ethical one too. Always stay vigilant to ensure the safety of your family.
Get Support, Don't Face It Alone
A gaming problem is a health issue — there is no shame in it. Getting help at the right time is the wisest thing to do.
Live Chat
24/7 live chat support is available in Bengali. Speak directly about any gaming concern or problem.
Email Support
Contact us by email for detailed questions about responsible gaming. We respond with the highest level of attention.
[email protected]
Professional Advice
Professional mental health counselling is very effective in dealing with gaming addiction. We can point you toward the right resources.
Common Questions About Responsible Gaming
Enjoy safely,
play responsibly
The joy of winning is complete only when it is enjoyed with awareness. Have fun at bdjeli — within your limits.