bdjeli's Privacy Policy
Protecting your personal information is our top priority. In this policy we explain clearly how we collect, use, and store data.
Introduction and Scope
bdjeli ("we", "our", "platform") provides a safe and reliable online gaming service for Bangladeshi players. When you register on our website bdjeli.cam, play games, make payments, or contact us via live chat — you share certain personal information with us. This privacy policy ("policy") explains in detail how that information is collected, for what purposes it is used, with whom it is shared, and how long it is retained.
This policy applies to all services of bdjeli.cam, both mobile and desktop versions, and our live chat support. By opening an account on our site or using our services, you are considered to have given your consent to the terms of this policy.
What Information We Collect
Identity Information
The information you provide when registering an account includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport details (for KYC verification)
Financial Information
During deposit and withdrawal processes we collect:
- bKash, Nagad, Rocket mobile numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal timestamps
Usage Information
We automatically log what you do on our platform:
- Game history and betting records
- Login and logout times
- Browser type and version
- IP address and device information
- Which pages were viewed on the site and for how long
Communication Information
When you contact our support team:
- Live chat conversation history
- Email content and attachments
- Complaint and feedback details
- Support ticket information
Cookies and Tracking Technologies
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. bdjeli uses the following types of cookies:
- Essential cookies: Necessary for maintaining login sessions and verifying security tokens.
- Functional cookies: Remember your preferences, language settings, and game history.
- Analytical cookies: Help us understand which parts of the site are used most.
- Security cookies: Used to prevent fraud and unauthorized access.
You can disable cookies from your browser settings. Keep in mind that disabling certain essential cookies may prevent some site features from working properly.
Purpose of Data Use
We use your information only for the following legitimate purposes:
Account Management
Your information is needed to create, verify, and keep your account secure and to confirm your identity.
Payment Processing
Financial information is essential to successfully complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Fraud Prevention
To protect our platform and all users by preventing unauthorized access, money laundering, and fraudulent activity.
Customer Support
Your information and conversation history are needed to resolve your complaints, questions, or issues quickly and effectively.
Service Improvement
By analyzing how you use the site, we improve the gaming experience, payment process, and overall service.
Relevant Promotions
To inform you about relevant offers and bonuses based on your preferences and play style (you may withdraw your consent at any time).
Data Sharing with Third Parties
bdjeli does not sell your personal information. We may share information with third parties only in the following circumstances and under strict confidentiality agreements:
5.1 Payment Partners
The necessary financial information is shared with the relevant payment gateway providers to process bKash, Nagad, Rocket, and bank transfer transactions. These organizations follow their own security standards.
5.2 Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive limited session data to ensure an uninterrupted gaming experience. They do not directly know your personal identity.
5.3 Legal Authorities
In the case of a valid court order, government investigation, or legal obligation, we may be legally required to provide the necessary information to the authorities.
5.4 Technology Service Providers
Selected technology partners for hosting, SSL security, cloud storage, and technical maintenance of the site may have access to limited system-level data. Strict data processing agreements are in place with all such partners.
Data Retention and Duration
For Active Accounts
We retain all your information for as long as your account is active. This information is used to provide you with an uninterrupted gaming experience and to track transaction history.
If an Account Is Closed or Inactive
Even after an account is closed, we may retain certain information for up to five years for the purposes of resolving financial disputes, legal compliance, and fraud investigations. This period may vary depending on applicable legal obligations.
Secure Deletion
Once the retention period ends, we securely delete your information or anonymize it so that you can no longer be identified. All data deletion processes are documented.
Data Security Measures
We follow industry-standard technologies and practices to protect your privacy. bdjeli's security infrastructure consists of the following layers:
- SSL/TLS Encryption: All data transfers between you and our servers are protected by 256-bit encryption.
- Firewall Protection: Advanced firewalls and intrusion detection systems are active 24 hours a day.
- Two-Factor Authentication: An additional verification step during account login ensures security.
- Regular Security Audits: Our systems are regularly tested by independent security experts.
- Staff Training: Only authorized personnel can access the information necessary for their work.
- Data Encryption at Rest: Sensitive information stored on servers is also kept in an encrypted state.
Even so, no system on the internet is completely secure. If a security breach occurs, we will notify you as quickly as possible in accordance with applicable law.
Your Rights as a User
Under our privacy policy you have the following rights:
Right to Access
You may request a copy of any personal information we hold about you. We will respond within 30 days.
Right to Correction
If any of your information is incorrect, you may request a correction. We will correct it as soon as possible.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the use of your information for specific purposes (such as marketing) and withdraw your consent.
Protection of Minors
bdjeli is for persons aged 21 and over only. We do not intentionally collect personal information from any minor. We verify age during the registration process and no one under the age of 21 is permitted to open an account.
If we are informed or become aware that a minor has registered on our site, we will immediately close that account and delete the information.
Responsible Gaming and Data Use
We work to ensure responsible gaming by analyzing data on your gaming activity. If we notice that a user's gaming behavior shows signs of a problem, our support team may reach out to them.
We believe responsible gaming is not just a matter of policy — it is our ethical commitment to our users. To learn more about responsible gaming, visit our Responsible Gaming page.
Changes to This Policy
We may change or update this privacy policy from time to time. When changes are made, we will publish the new version on this page and update the date at the top of the page.
For significant changes, we will try to notify you at your registered email address. Continuing to use our services after a change is considered acceptance of the new policy.
We recommend checking this page regularly so you stay informed about the latest policy.
Contact Us
For any questions, concerns, or requests regarding your information under this privacy policy, contact us:
- Live Chat: Bengali support available 24 hours a day, 7 days a week.
- Email: [email protected]
We generally respond to email requests within a business day. For urgent matters, live chat is the fastest option.